Shipping and Returns

Shipping & Returns

How Do You Ship?
Your Shipping Options
How Much Is Shipping?
What Is Your Return Policy?
How Do I Resolve Order Problems?

You ultimately decide how the package is shipped, as Highspots uses both the post office and UPS for shipping on a daily basis. Our online shipping calculator is currently integrated into the database of both companies to generate actual, real time price quotations based upon the weight of your package. At checkout, you will be presented with multiple shipping options that will vary in cost and speed of your delivery.

We will routinely get asked, “which one is better?” and the answer is always “It depends”. Here is more information on our shipping options that will help you decide which one is better…… for your needs.

Your Shipping Options

USPS (United States Post Office – The guy that Delivers Your Mail):

We offer two services from the US post office

Priority Mail - The USPS advertises that Priority Mail takes 2-3 days. However, this is not a guaranteed service. ON all packages, we attach delivery confirmation. This features does not track a package, but it will provide evidence of when a package has left a mailing facility and also when it is ultimately delivered.

We generally advise people living on the West Coast to use Priority Mail for the fastest, cheapest delivery method (in comparison to UPS ground). Also, all PO boxes must select one of the services from USPS, as UPS does not have authorization to deliver parcels to a PO Box.

Express Mail - This is commonly known as “overnight service”. However, this phrase is quite deceiving. Express Mail is not always guaranteed next day. It is based upon your zip code rather than your distance, therefore NEVER select Express Mail if you absolutely need the package the next day. We generally see that 75% of locations are guaranteed for next day delivery and the other 25% are guaranteed for second day delivery. Unfortunately, USPS does not distinguish which zip codes have guaranteed next day delivery and which do have them, as its completely dependent on flight schedules in the Charlotte, NC area compared to its ultimate destination. It may seem confusing. Express Mail is an excellent service for the price, as it never takes more than 2 days to deliver and Express Mail is delivered on Saturday and Sundays whereas no other service does that.

UPS – United Parcel Service (You Know, the Big Brown Truck):

UPS offers several services and is an overall superior product to the USPS alternatives. All their services have full fledged tracking features as well as several options for guaranteed dates of delivery. UPS only delivers Monday-Friday, so Saturday and Sundays do not count in their “business days”. The only downside to UPS is their shipping costs are generally higher than USPS and they are usually slower

UPS Ground - UPS has 1-5 day service depending on your geography in relation to our offices in Charlotte, NC. Generally, if you live on the east coast, you will receive your package in two business days – or less – using UPS Ground. Although UPS Ground is not actually a guaranteed service, they have an impressive 97% delivery time on the suggested date. This means that if UPS Ground is a 2 day delivery are in your location, you have a 97% chance of receiving this package on that exact date. Therefore, if you prefer to be at home when your package arrives, it really helps to know they are so reliable.

UPS GROUND TRANSIT TIMES
UPS Three Day Select - This service guarantees that a product will arrive in three business days after it is mailed. IF you live in an area that is 3 day for ground and you select UPS Three Day Select, you are essentially paying extra for the same service.
Three Day Select is Based upon Business Days based on the following chart:

Ships On Arrive on

Monday Thursday

Tuesday Friday

Wednesday Monday

Thursday Tuesday

Friday Wednesday
UPS Second Day - This is a guaranteed service, that your products will arrive on the second business day after it is mailed. IF you live in an area that is 2 day for ground and you select UPS Second Day, you are essentially paying extra for the same service.
UPS Next Day Air Saver - Not available in all zip codes, this guarantees your products will arrive during the afternoon one business day after it is mailed. If you live in an area that is 1 day for ground service, and you select Next Day Air Saver, you are essentially paying extra for the same service.
UPS Next Day Air Saver is Based upon Business Days based on the following chart:

Ships On Arrive on

Monday Tuesday

Tuesday Wednesday

Wednesday Thursday

Thursday Friday

Friday Monday

How Much Is Shipping?

Shipping price varies by shipping carrier (UPS/USPS) and by product weight.

To get an estimate of how much shipping will cost, please follow these steps:

Register or login to the store (registration is free!)
Add the items you are interested in purchasing to your shopping cart by clicking the ADD TO CART button
View your shopping cart and you will see a listing of estimated shipping costs

Please note that you MUST be registered or logged into the store in order to see shipping prices as costs are estimated using your shipping address destination zipcode or country.

What Is Your Return Policy?

Within 30 days of the product’s shipping date, you may return or exchange your item for any reason at all. Outside of 30 days, you can only return your with pre-approval from a Highspots employee.

For commercial Videos and DVDs, we do not accept returns or refunds for opened items. Damaged or defective videos/DVDs cannot be exchanged for other products, only replaced with the same title.

Highspots reserves the right to charge a 15% restocking fee for goods that have the seal broken. (ex: Commercial DVDs; Figures, etc.)

To return an item, you must include the item being returned along with your order identification number (invoice if available) and a statement concerning what action needs to be taken.

Please allow 10 days for your refund to be processed. For all online orders, an email notification will be sent to you once a return has been processed. If a credit does not show up within 1 business day after a refund has been processed, you should call your credit card company and inquire how long their credits usually take to post to your account.

If you return an item, you are responsible for shipping costs back to Highspots unless we have made a mistake or a product is defective. In order for a product to be considered defective, it must be inspected by Highspots. Willful and/or deliberate damage to a product can be determined quite easily.

How Do I Resolve Order Problems?

Bad Video. This is our most frequent problem, so its really not a big deal. Due to increased security with the post office, magnets can cause a good recording to turn faulty. Additionally, although there is every attempt made to prevent it, we also encounter equipment or tape failure.

Missing Item. If an item is missing from your order, please let us know immediately. Additionally, let us know the name of the person that has packed your shipment by checking the “Proudly Packed by….” slip that was in your package.

Incorrect Item. If you received a package that contained an item that is incorrect, please report this immediately. Additionally, let us know the name of the person that has packed your shipment by checking the “Proudly Packed by….” slip that was in your package.

Ships On	Arrive on
Monday	Thursday
Tuesday	Friday
Wednesday	Monday
Thursday	Tuesday
Friday	Wednesday